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TotalDesk v1.7.19 – Helpdesk, Knowledge Base & Ticket System – Free Download

TotalDesk – Helpdesk, Knowledge Base & Ticket System

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

Demo: https://codecanyon.net/item/totaldesk/20502693

Also Checkout: https://www.web4free.in/manager-owner-for-multi-restaurant/

The All in One WP Helpdesk Solution

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 1 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 2 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 3 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 4 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 5 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 6 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 7 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 8

HelpDesk Features

  • Ticket System
    • 3 Differnt New Tickt Forms
    • Inbox Fetching
    • 2 Roles: Agent & Reporter
    • My Tickets Page
    • Set default values for new tickets
    • Set own ticket Status
    • Set custom ticket Types
    • Set custom ticket Project / Systems
    • Attachment Support
    • Inform Agents in Notifications
    • HTML WYSIWIG Comment Form
    • Saved replies
    • Logging / History system
    • XLS export
    • Reporters & Agents can reply to Email
    • Ticket Overview (assigned to, status in colors)
    • Set Inbox Archieve Folder
  • Notifications
    • Email Notifications
    • Desktop Notifications
    • Slack Notifications
    • Notify when a ticket has been created
    • Notify when someone replied
    • Notify when a status has changed
    • Notify when an agent has ben assigned
  • Livechat
    • Start a chat with a new subject (new ticket)
    • Enter a chat with a given ticket ID
    • Send a message (new ticket) when no agent is online
    • Every chat conversation will be saved
  • Knowledge Base
    • Create a FAQ based on a ticket
    • Group FAQs into topics
    • Set custom Icons for Topics
    • Live search for FAQs
    • Track FAQ views
    • 3 Built in widgets
    • Order FAQs by View / Popularity
    • 2 Layouts (boxed, list)
  • Reports
    • Tickets By Agent
    • Tickets By Status
    • Tickets By Type
    • Tickets By System
    • Tickets By Year
    • Tickets By Month
    • Tickets By Year & Month
  • Integrations
    • WooCommerce
    • Envato
    • Slack
  • Well Documentented

Compatibility

  • WordPress 3.8.1+
  • PHP 5.4+
  • WPML Support
  • WooCommerce 3.1

Changelog

Download Now

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1.7.19
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- FIX:    Comments not visible when ticket closed
- FIX:    Comments not showing in DIVI theme

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